Rowena Earrings

At J for Jewellery, we’re committed to ensuring your shopping experience is seamless and satisfying. Below you’ll find all the details about our shipping and return policies.

Shipping Policy

1. Processing Time

• All orders are processed within [1-3 business days].
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Options and Times

• Standard Shipping: Delivery within [5-7 business days].
• Express Shipping: Delivery within [2-3 business days].
• Shipping times may vary based on location and external factors.

3. Shipping Costs

• Free Standard Shipping on orders above 1999+
• For orders below this amount, a flat shipping fee of 200 applies.
• Express shipping costs will be calculated at checkout.

4. International Shipping

• We offer international shipping to select countries.
• Delivery times and rates vary by destination and will be displayed at checkout.

5. Tracking Your Order

• Once your order is shipped, you’ll receive a tracking number via email to monitor your shipment.

6. Customs and Duties

• International customers may be responsible for customs and import duties. These charges vary by country and are not included in the order total.

Return & Exchange Policy

1. Eligibility for Returns

• Items must be returned within 15 days of delivery.
• Products must be unused, unworn, and in their original packaging with tags intact.

2. Non-Returnable Items

• Personalized or custom-made jewelry.
• Items purchased on clearance or during special sales.

3. Return Process

1. Email us at [customer support email] with your order number and reason for return.
2. Our team will review your request and provide return instructions.
3. Ship the item to the address provided, ensuring it is securely packaged.

4. Refunds

• Refunds will be issued to your original payment method within 10-20 business days after we receive the item.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

• To exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, contact us within 48 hours of delivery.
• We will arrange a replacement or refund at no additional cost.

Need Assistance?

If you have any questions or concerns about our Shipping & Returns policy, feel free to contact us at:

• Email: jforjewellery1@gmail.com
• Phone: +92 370 8528284
• Hours: 24/7 Support

Thank you for choosing J for Jewellery. Your satisfaction is our top priority!